USF Sun Dome A-to-Z Guide

A

Accessible Parking

ADA parking is located in Lot 6 and Lot 22E. An ADA parking permit is required for admittance into these areas.

Accessible Seating

ADA seating is located throughout the arena. Based on the event, there may be seats available on the floor level, main concourse level, or the upper level. Before purchasing tickets, please inform the ticket office of your need to sit in an ADA section.

Address

Physical Address (for GPS):
Yuengling Center/USF Sun Dome
12499 USF Bull Run Dr. 
Tampa, FL 33620

Mailing Address
Yuengling Center/USF Sun Dome
4202 East Fowler Avenue
SUN 130
Tampa, FL 33620

Airports

The Tampa International Airport is about 17 miles from Yuengling Center.
Tampa International Airport
4424 N West Shore Blvd.
Tampa, FL 33614-7633
www.tampaairport.com

Aisle Courtesy

For the safety of all our guests, standing or sitting in the aisle is not permitted. Please be  aware of your surroundings and be courteous to those around you.

Alcohol Service Management/Policy

All alcohol purchases must be made with a valid state issued driver’s license. You must  be 21 years of age and will be asked to present a valid ID. Guests are not permitted to  bring in any outside alcoholic beverages, nor are they permitted to leave the building with  alcohol purchased inside Yuengling Center. Yuengling Center reserves the right to refuse admittance.

ARAMARK

International food service giant, ARAMARK offers fine catering services and delicious concessions at nine unique stands inside the arena concourse and the Arena Club.  ARAMARK is the exclusive food and beverage provider of Yuengling Center. 

Assisted Walkers

A guest with an assisted walker may fold it up and store it by their seat as long as it does  not block the aisles.

Assistive Listening Devices

For guests that need audio assistance, please stop by the Guest Services desk located in  the Gate A lobby to receive a device. You will need to provide a valid photo ID which  will be kept by our staff until the device is returned at the end of the event.

ATMs

ATMs are located on the concourse level of Gate A and Gate D as well as outside the Gate A Entrance.

B

Baby-Changing Stations

Baby-changing stations are available in all restrooms and family restrooms.

Backstage Passes

Backstage passes are not available for purchase.

Bag Searches

All bags that are permitted inside the arena will be subject to a search by our security team. Guests with prohibited items will be asked to return to their vehicle prior to entering the arena.

Banners and Signs

Signs are allowed however, the sign must not be offensive in any manner or oversized. Yuengling Center reserves the right to deny use of any sign at any time if it contributes to less enjoyment of another patron.  This policy is subject to change pending tour request.

Basketball Game Dates and Times

Please refer to one of the links below:

USF Men's Basketball
USF Women's Basketball

Basketball Game Length

Men's Basketball: There are (2) 20 minute halves. On average a game lasts approximately 2 hours.

Women's Basketball: There are (4) 10 minute quarters. On average a game lasts approximately 2 hours.

Bicycle Parking

There is bicycle parking available outside, in front of all gates.

Binoculars

Binoculars are permitted.

Bottles and Containers

Guests are not permitted to bring outside bottles or containers inside Yuengling Center.

Box Office

The main box office is located at Gate A. The box office sells tickets for Yuengling Center and USF Athletics.

BOX OFFICE HOURS: Wednesday-Friday, 10:00 AM - 4:00 PM

Broken Seats

If your seat is broken, please contact your nearest usher or report to the Guest Services  desk located in Gate A

C

Camera Policy

Small non- professional cameras are allowed in the building for most events. Professional cameras can be classified as any camera with a detachable lens.  Policy is subject to change per tour request.

Cancelled/Postponed Events

In the rare event that an event must be cancelled or postponed, please visit the Yuengling Center website at www.YuenglingCenter.com for the most up to date information regarding your tickets.

Child’s Ticket Policy

All children under the age of two (2) years old are admitted free of charge for all events  as long as they sit on a lap. The age limit is subject to change based on the show promoter request.

Coat Check

There is no coat check at Yuengling Center

Concessions

See “Aramark”

Credit Card Policy

Yuengling Center ticket office accepts Visa, MasterCard, Discover and American Express.
Yuengling Center Concessions stands accept Visa, MasterCard and American Express.  USF Dining Dollars are also accepted at the Gate D stand and West Stand.

D

Directions to Yuengling Center

From St. Petersburg/Clearwater

Take 275 North to Fowler Avenue in North Tampa. Exit right at Fowler and  proceed 3 miles to main campus entrance on north side of Fowler. Turn left into main entrance. To proceed to all athletic facilities, take the first right, once inside the main  campus, on Alumni Drive. Yuengling Center and baseball field are immediately ahead on  Alumni Drive. Soccer, Softball and Tennis facilities are all north of Yuengling Center.

From Sarasota and All Points South

Take 75 North to Fowler Avenue exit, which is the first exit north of I-4. Veer left off of  Fowler exit and proceed three miles to Bull Run (Yuengling Center/Sun Dome marquee). Turn north (right)  on Bull Run and Yuengling Center and baseball field are immediately ahead. All other facilities are due north.

From All Points North

Take 75 South to Fowler Avenue exit. Veer right to Fowler and proceed three miles to  Bull Run (Yuengling Center/Sun Dome marquee). Turn north (right) on Bull Run and Yuengling Center and  baseball field are immediately ahead. All other facilities are due north.

Distribution of Materials

Yuengling Center does not allow unauthorized distribution of material. If you have interest in marketing and advertising opportunities contact [email protected]

Door Opening Times

Door opening times may vary depending on the type of event. Please check our website  or call for door times.

Dress Code

Yuengling Center asks all guests to be dressed appropriately for all events.

Drop-Off and Pick-Up Points

The drop-off and pick-up point is outside of Gate B entrance at the corner of Bull Run Drive.

E

Elevator

The guest elevator is located inside Gate D Lobby.  Typically, this elevator is reserved for guests who are mobility challenged.

Emergency Evacuation

In the event of an emergency, Yuengling Center staff will provide instructions and  direct guests to the nearest emergency exit. Please follow the instructions of the staff and  proceed in a calm and safe manner. Guests should use stairwells only to evacuate.

Entrance

Generally, entrance is allowed into the building an hour to an hour and a half prior to an event.

Exclusive Opportunities

Sign up for our Full Access Newsletter to receive EXCLUSIVE information regarding upcoming events held at Yuengling Center, including “first to know” event announcements, exclusive pre-sales opportunities, and special offers.

F

Family Restrooms

For your convenience Yuengling Center has (4) four family restrooms. They include all  your standard toiletries and include a baby-changing table.

Fan Comments

Please feel free to send an email to [email protected] or fill out a feedback form  at Guest Services located in the Gate A lobby.

First Aid

In case of an emergency, we have a first aid room located near the Gate A lobby and it is serviced by members of the Tampa Fire Department.

Food and Beverages Brought to Yuengling Center

Guests may not bring food and/or beverages into Yuengling Center. Guests may dispose of the unauthorized items prior to entering the facility. Guests with specific dietary needs due to medical conditions or religious requirements should call 813-974-3111 or email [email protected]

G

General Admission

General Admission allows you to sit anywhere within the general admission area on a  first come first serve basis. Under no circumstances are you allowed to save seats for  guests that are not immediately present.

Group Tickets

Yuengling Center maintains a full-service group sales department that provides personal, one-on-one coordination of event outings for community and corporate groups for the teams and other sporting events as well as annual touring shows or concerts. Group offers are available on an event-to-event basis. Email our Group Sales Department for information, or call 813-301-6614.

Guest Services

Guest Services is located on the main concourse in Gate A. Guest Services Representatives are available to assist you with any needs on event days.

H

Hosting an Event

If you are interested in hosting an event at Yuengling Center, please contact us at [email protected] and someone will be in contact with you to discuss the possibilities of hosting your event.

I

Inclement Weather Policy

If a Yuengling Center event is postponed or cancelled due to inclement weather, please visit our website or call the ticket office.

Interpretive Services

If you are in need of interpretive services for an event please call 813-974-3111 or email [email protected]

Intoxicated Guests

Yuengling Center reserves the right to deny entry to any guest that appears to be under  the influence of drugs and/or alcohol. An intoxicated guest may also be ejected from the  venue if they are showing signs of impairment.

J

Job Opportunities

All current job opportunities are listed on TeamWork Online.

K

L

Loge Suites

The loge suites offer comfortable seating on the south side of the building. There are 10 loge suites for a total of 58 great seats in the lower level. Loge suites are semi private and a great space to enjoy all Yuengling Center events!

Loge Suite event rentals include:

  • 8 tickets in semi-private loge suite
  • Dedicated suite attendant
  • 2 premium parking passes
  • All-inclusive food and beverage package

If you are interested in renting one of our premium loge suites please email Shannon Dixie or call 813.301.6614 to inquire.

Lost and Found

Lost and found is located in the Gate A lobby at the Guest Services Stand. See any staff member for assistance. You can also call the main office at 813-974-8923.

Lost or Missing Individual

Contact your closest Guest Services Representative or visit Guest Services in the Gate A lobby.

Lost or Stolen Tickets

If you have lost your tickets or reported them stolen, please return to the point of purchase for assistance.

M

Mascot

The mascot for the University of South Florida, is “Rocky D. Bull”.  Shortly after the University's inception in 1956, a contest was held that would determine the University's mascot.  The Golden Brahman was ultimately selected and unveiled as the mascot on November 17, 1962.

The USF athletics teams were known as the Golden Brahmans until the earlier 1980s, when the name was simplified to the Bulls.

Media Access

To request media credentials to an upcoming event, please fill out our request form.

Medical Emergencies

Tampa Fire Rescue will be present for all events and can assist and treat most medical issues. If there is a need for transport, that will be coordinated by Tampa Fire Rescue as well.

Merchandise

The Team Store, operated by Barnes and Noble, is located at Gate A for Athletic Events and Commencements.  Oui Vend handles special events and concerts with locations at Gate A & on the Floor as needed.

N

O

Outside Vending

The selling or sampling of merchandise, food, beverage, tickets or other items on the property without written authorization by Yuengling Center management is strictly  prohibited.

Oversized Vehicles Parking

Oversized vehicle parking varies per show. Please contact [email protected] for more information.

P

Parking

Any parking related questions can be directed toward [email protected]

Pay Phones

There are no pay phones inside or outside Yuengling Center.

Phone Numbers

Please click here for a list of our contact information.

Premium Seating

Please see “Loge Suites”

Prohibited Items

To help ensure your safety, Yuengling Center has strict security measures designed to help all guests have a safe and enjoyable experience while attending an event at Yuengling Center.  We apologize for any inconvenience this may cause.  Your Safety is always our first concern.

The Following items are not permitted at Yuengling Center Events:

Cameras meeting designated event standards will be permitted

  • Weapons of any kind
  • Pepper Spray or Mace
  • Wallet chains
  • Can’s, Bottles & Glass
  • Long Chains/Sharp Spikes
  • Large Bags
  • Laser Pointers
  • Food, Drinks & Alcohol
  • Air Horns/Noise Makers
  • Offensive Banners/Posters
  • Sticks or Poles of any kind
  • Controlled Substances
  • Chairs, folding chairs or any other type of individual chair for use
  • Coolers
  • Wrapped gifts
  • Skateboards

Public Telephones

Yuengling Center does not have any public telephones.

Purchasing Tickets

If you wish to purchase tickets to an event, you may do so in person at the Box Office located at Gate A, online at www.ticketmaster.com, or charge by phone at (800) 745-3000.

BOX OFFICE HOURS: Wednesday-Friday, 10:00 AM - 4:00 PM

Q

Questions, Comments and Complaints

Please direct any questions, comments or complaints to [email protected]

R

Recycling

Recycling bins are located throughout Yuengling Center and can be found on the concourse, lobbies and hospitality spaces.

Environmental sustainability is becoming more and more important in the lives of every human being and the operation of every business. Tampa Bay Entertainment Properties is committed to raising awareness and taking action to make its facilities throughout the world more environmentally friendly.

Re-Entry Policy

Yuengling Center has a no re-entry policy. For emergencies and special exceptions  please visit Guest Services located in the Gate A lobby.

Refunds or Exchanges

Refunds for most postponed or canceled events are available at point of purchase.

Removal Policy

Yuengling Center reserves the right to remove any guest that is deemed disruptive
and/or abusive to other guests, staff and players.

Reporting Yuengling Center Issues

Please notify any Guest Services staff member or visit the Guest Services desk located in the Gate A Lobby.

Restrooms

Men’s and Womens restrooms are located in all 4 quadrants of the main concourse.  Also, there are restrooms located in all hospitality areas.

S

Schedule of Events

Please click here or a full schedule of our events at Yuengling Center.

Searches

Yuengling Center will utilize a variety of different search techniques depending on the event for your safety. We hope you have a safe and enjoyable experience while visiting Yuengling Center.

Security

We are committed to providing a safe and enjoyable experience for our guests.  If you have any questions, please contact the nearest Yuengling Center representative or visit Guest Services located inside the Gate A lobby.

Service Animals

All service animals are allowed within the facility. Please have your animal clearly marked upon arrival. Guest Services Staff will assist with seating.

Smoking Policy

Smoking, tobacco use, and use of related products, including e-cigarettes, is prohibited on all University of South Florida Tampa Campus property, including Yuengling Center.

Social Media

Check us out on on these social media sites!
Facebook: www.facebook.com/usfsundomearena
Twitter: www.twitter.com/USF_SunDome
Instagram: www.instagram.com/usfsundome

Standing

Standing on seats or in aisles is not permitted in Yuengling Center. We ask that you are courteous to everyone around you.

Strollers

Strollers that can be folded and placed under your seat are preferred. If they are large or cannot be folded, we'd be happy to check it for you at the Guest Services desk at Gate A.

T

Tailgating

Tailgating is not permitted.

Taxis

Please see any Guest Services staff to call for a taxi.

Team Store

The Team Store is located in the Gate A lobby. Athletic merchandise and other fan favorites can be purchased there.

Ticketing Procedures

Yuengling Center uses bar code scanning for ticket admissions. As a result, guests should purchase tickets through a Ticketmaster retail location, Ticketmaster by phone (800.745.3000) or Ticketmaster.com. Otherwise, you may be purchasing a ticket that is invalid and will be denied admission.

Ticketmaster Exchange Policy

No refunds or exchanges unless a Yuengling Center event is postponed or canceled. If your tickets are lost, stolen, damaged or destroyed please contact Ticketmaster’s customer service line at 800.653.8000.

Ticketmaster Fees

Purchases through Ticketmaster.com, Ticketmaster phone or Ticketmaster retail outlets are subject to a Ticketmaster facility fee, convenience and facility fee.

Ticketmaster Phone Numbers

Ticketmaster: 800.745.3000
Ticketmaster Customer Service: 800.653.8000

Ticket Scalping

Florida Law prohibits the reselling of tickets on Yuengling Center Property.

Ticket Stubs

Your ticket stub is proof that you are in possession of a valid ticket for the event you are  attending. You may be asked to present your ticket stub to verify your seat location.

U

Umbrellas

Umbrellas are permitted in Yuengling Center. They must be closed and placed under your seat.

V

Video and Audio Equipment Policy

Video and audio recording equipment is not permitted in Yuengling Center unless otherwise stated for a specific event.

Volleyball Game Dates and Times

Please refer to the following link:

USF Women's Volleyball

W

Weapons

No weapons of any kind are permitted in Yuengling Center. Licensed law enforcement officials attending the event as a guest are prohibited from carrying weapons.

Wheelchairs

Yuengling Center does not provide wheel chairs for personal use. If you do not want to use your personal chair, we are happy to check it for you at the Gate A Guest Services desk. Accessible seating can be purchased through Ticketmaster.

Will Call

Will Call is located outside of Gate A and is open Wednesday through Friday: 10:00 AM to 4:00 PM. Time varies on event days. Please be prepared with a photo I.D. when picking up tickets.

X

Y

Z